Van Lines USA

April 15, 2023

To Whom It May Concern:

This review of a moving company, VanLines USA out of Hollywood, FL, “Your Out of State Mover”, DOT#579922, is written to share my horrendous moving experience with them. They were hired by New Lead Moving Group, a moving broker.

First of all, they were late. They arrived at night, instead of morning, on the agreed date for the move. My house closing was scheduled for the next day. All day they made excuses and pushed out arrival. In the second place, when they finally arrived about 7pm, the immediate concern was to raise the price of the moving cost, citing unforeseen work that my move would entail, this in spite of my very precise inventory list. The boss Israeli guy said if I didn’t like it, I could cancel the move. He knew the sale of my house was the next day. I felt like a hostage held for ransom. The new price was almost double. Third, with only 2 men on the job, it would be very tight to get everything moved out for a walkthrough by the buyer to take place and closing to occur so my realtor called the Isreali’s boss and asked to hire some additional workers to help with the move. That offer was declined. All was not moved out of my home in time, and my buyer, both realtors, attorneys, and bankers, who had been waiting all day, went home. The closing could not occur the next day as scheduled, inconveniencing everybody involved. In spite of the disaster so far, I tipped very handsomely because my furniture had to go into storage (makes ins unavailable) for 1 month, before moving from SC to RI as my home in RI was not ready. Fourth, after arrival in RI and unpacking, I saw several items damaged, or in pieces, and a very pretty and almost new contemporary glass and silver foyer table was “missing”. Despite their efforts to “find” it in storage, it never was returned. I firmly suspect it was “targeted” to become missing. Lastly, despite numerous phone calls which the owner rudely never returned, I was offered a paltry sum of $108 by their customer service rep which was unacceptable.

So, based on my experience with VanLines USA, I would never, ever, hire, or recommend VanLinesUSA, as they were a totally disreputable, careless, and unreliable company. Rated F by mymovingreviews!

Cheryl Martone

Move size: 2 Bedroom Home Service cost: $11890

First beware that moving companies play on the name of the company itself and use names very similar to other companies names. VanLines Usa Inc. is a very disturbing company. DO NOT FALL FOR THEIR AT FIRST NICE AND ACCOMODATING pretense. They come across as caring, concerned and throw in this and that. If they find out you are a religious person they will be a religious person. If they find out you give to a charity they have also given to that charity. PLEASE READ THE FINE PRINT. They do not guarantee a delivery date of your moved items and it is possible that you could wait months to get your household items at your new location. Here is a quote from when of their emails "All of your valuable possessions will be carefully packed and crated, stored in their modern warehouse and delivered to
your destination safe and sound." They only move items when they have enough business to include yours so your items could sit in a storage facility for months. They also use the time frame of your initial move out date to trick you into moving a day early. Once you find out what is really going on, they want thousands of dollars to actually deliver your items on time. All this bait and switch happens days before your move and you feel helpless and stuck. DO NOT LET THEM TRICK YOU! Anthony is the name of the representative I talked to. Here is the contact information:

Anthony Cotilus
Moving Consultant
VanLines Usa Inc.
800-517-7789
info@vanlinesusa.com
www.vanlinesusa.com

I was left in tears and they just did not care at all and just refunded met my deposit and moved on to the next target which left we high and dry. Luckily I contacted PODS who was able to service me but because of VanLines Usa Inc. I still had to stay in a hotel for 5 nights. If I can save one family from being misled by this company I will be grateful.

Move size: 2 Bedroom Home Service cost: $4000

Quoted me one price and doubled it AFTER my furniture was packed. I moved from FL to PA. I could not be in FL had a husband in hospital. No problem they said(did have a friend in FL watching). Said I could use my credit card to charge first half and then next day called me to tell me there was an extra fee for the card. They put my furniture in storage and told me they would not deliver unless I took the bad review off the internet. Held my furniture as hostage. Now remember, this whole time my husband is in hospital in PA. I found a 3rd party mover to bring my things to PA. By the time they got here 40% of my furniture was broke, scratched, dented or just not usuable. I filed an insurance claim and never heard a word. They wont take my calls or answer my emails. Every word is the truth. Almost had a nervous breakdown.

Move size: 2 Bedroom Home Service cost: $4541

Move from FL to WI. They delivered my 75 inchSONY tv (on Christmas Day) COMPLETELY BENT and cracked. It was metal and sturdy frame. I paid over $100 for tv boxes from Home Depot with foam protectors, foam covering, and plenty of bubble wrap in there. Completely neglectful, and very DISRESPECTFUL to offer me 30$ for the damage. Customer service is by far the worst I have ever dealt with. They will portray that they are going to assist you but in reality they take your money for the move and leave it completely in the hands of others who have NOT ONE OUNCE OF RESPECT for your belongings. I packed very well. The amount of force needed to bend my tv that way tells me they did not know what they were doing or just DID NOT CARE. I was also told initially that my tv was insured by United Moving Company which it was not. DO NOT USE THESE COMPANIES!

Move size: Partial Move Service cost: $1500

I would never use this moving company again. I was originally quoted a price just under $1000 to move furniture for a 1-bedroom home. I specif Calmly asked if there were any possible additional fees and wa still there wouldn’t be any as long as there was no additional furniture. Well moving day came and after they packed up the van they informed us that it would cost $2500. I tried calling the company to speak to someone about this huge price increase and was told I would be called back but never was. Absolutely horrible company with no form of customer service.

Move size: 1 Bedroom Home Service cost: $2000

Horrible company. If they were the only company in the world, and your life depends on it, DO NOT USE THEM.
First, they give you a low estimate to ship your stuff to real you in, and then on pick up day they charge you an extra $400 to $500 more because your stuff will require more space. Next they can't tell you when your shipment will arrive, yet they asked me when would you like it to arrive and I specified a date, and that date has come and gone and my furniture is somewhere out there. I called last week and they said 5 to 7 days, and when I called today since its been 7 days, they said "oh minimum of another 7 days." You ask to speak to dispatch, and they are never there, and they never return your call. You ask for a manager or supervisor and there is no one there. After reading the other reviews now, I am waiting to see how many items they have destroyed during this move. The staff is rude and incompetent, and the company needs to be shut down for being a scam company.
Again .. DO NOT USE THEM EVER!!

Update:
I just called to find out where my stuff is at exactly, and they hung up on me multiple of times, and then transferred me to a very rude person who asked me to be nice to him, when they are the ones who are not giving me information, he wouldn't give me his name, and then threatened me to either change my attitude or I will never see my furniture again and hung up on me. I kept calling and they wouldn't answer my calls, or pick up and hung up. I am planning to file an official complaint about them and sue them for threatening me.

Move size: 1 Bedroom Home Service cost: $1444